Quality Policy

Future Gladness is committed to delivering the highest standards of Trading and General Contracting Ltd. Focusing on quality, safety and service, we are committed to business excellence as encapsulated by the following principles:

• SERVICE STANDARDS

We shall deliver services that meet or exceed the requirements set by our customers and the relevant regulatory authorities. We shall comply with all the established procedures, quality standards and regulations.r.

• COMMITMENT TO QUALITY

We are accountable for the quality of our work and will perform to the best of our capabilities at all times.

• COMMUNICATION

We communicate our Quality Policy with our customers, employees, agents and other stakeholders and solicit their input to enable us to meet their expectation. We actively promote this policy across all levels of our employees and encourage them to embrace quality as their personal commitment. We shall report errors or incidents to the relevant parties and are committed to open-reporting culture. We encourage sharing of information on quality and shall always cooperate with quality auditors.

• CONTINUOUS IMPROVEMENT

We shall consistently strive to improve our quality through learning, sharing, benchmarking, innovation and participation in continuous improvement programmes. Our seal of quality shall provide the framework for driving our quality programmes to inculcate a quality culture of excellence, innovation and continuous improvement. We shall establish and maintain appropriate controls and conduct periodic reviews of our attainment of set goals.